General:

Sales:

Support:

1. What is Communitē?
   Communitē is a web-based service that provides organizationes with a professional-quality website and allows them to quickly gather, organize, and distribute information to their membership and community.  Best of all, no web design or programming skills are needed!
2. What are the biggest reasons that a organization should consider Communitē?
   We could go on for days, but you’d eventually stop reading.  So let’s just touch on a few:  1)  it provides a nearly “instant website” that’s easily manageable by anyone in an organization, regardless of skill level; 2) it keeps your membership informed of what’s going on and when.  And it provides a vehicle to show the rest of your community that you’re an active organization.  When you want community support or awareness, you need to put your best foot forward;   3)  Communitē can suggest solutions that can provide your organization with real cost savings while you’re increasing involvement.;
3. Is Communitē available today?
   Yes! Communitē became an official-release product in the second quarter of 2008!
4. I’ve seen other companies that offer organization websites.  How is Communitē different?
   Many organization websites are based on existing templates.  While the demonstration pages may look nice, you will almost certainly find no simple tool that allows you to quickly add, update, and manage the information on your site.
5. Once I buy a Communitē site, can I host it anywhere?
   With Communitē, you aren’t actually paying for a website product, you’re paying for a web service.  In other words, we provide a complete, bundled service, including hosting.  You pay a monthly service charge, but don’t actually purchase (or own) the site design.  One great thing about Communitē is that by just using a service that we make available to many organizationes, you’re able to access website features that could easily have cost your organization $25,000 or more had you had to actually purchase it. (And let’s face it, how many boards could approve that type of expense?!)
6. I already have a domain name.  Can I use it?
   Sure, no problem.  We’ll work with you on transferring it to our servers.
7. What about email addresses?  Do I have to get those separately?
   No, we’ll provide you with 10 email addresses (with free spam filtering available) at no additional charge. 
8. Can’t we do the same thing with a program like FrontPage?
   Programs like FrontPage, or even the more powerful web design packages, are designed as a “blank slate”.  You create pages from scratch.  If you lack graphic design and/or programming skills, your results will likely not show your organization in a positive light.  In addition, once that type of site is developed, the only person in your organization that's capable of maintaining the site is the person who programmed it.  But programmers like to create things, not maintain them.  Even then, it takes a good amount of time to add any real content. So even if the programmer is a paid staffer, it’s highly likely that your site won’t be updated regularly.  And if that person is a pure volunteer, it’s not probably realistic to assume they will be able to volunteer the necessary time to perform the detailed task of creating and linking new pages, and updating or deleting existing ones (in a timely manner, of course). 
9. We’d considered assigning this project to the child of a board member.  Why shouldn’t we?
   I can think of several reasons.  We’ll just cover four:  1)  As previously mentioned, home-built websites are usually best suited to … home.. use.  A website that doesn’t reflect the same professional attitude that you put into the running of your organization just won’t portray your it in a positive manner or encourage donatations;  2) Communitē can be live in less than one day… try that if you’re designing your site from scratch;   3)  if you really attempt to USE the site, any initial cost savings from a homemade site will be quickly (no, make that “quickly”) overtaken by the extra time a “homemade” site requires to maintain; and 4)  we regularly hear club leaders bemoaning the website done by a club-member (or child), but fearing the repercussions of saying the site needs to change. It can be an ugly "political situation".  Simply put, Communitē will let you get the job done quickly, professionally, and with little or no risk.
10. What can I expect from Communitē in the future?  Is there stuff you aren’t telling me about? 
    Yes, there is.  In our next major release, every Communitē site will have the ability to allow feedback (either public or private) on any or all stories.   We have a few other big “rabbits up our sleeve” too, but we’ll save those for later so you’ll still be surprised!

Sales:

11. How much will Communitē cost? 
    Communitē costs $600 per year, with a $150 one-time setup fee. Included in these fees are your domain registration, your web hosting, email address, and even a complimentary set of initial site graphics.
12. Is there any other incentive to sign up now?
    Just for registering with us so that we can keep in contact with you, we’ll provide you with a special “charter discount” offer that will provide a $10/month price break for the first year!
13. Are there other advantages to signing up early? 
    You bet!  Three things we’re certain of:  1)  you’re going to love Communitē, 2) ministers network with other ministers, and 3) the best salesman is a satisfied customer.  If we’re right about those two things, our charter customers will benefit and so will we, because we will provide existing customers with a free one-month extension of their service for every new customer they refer to us.  Our charter customers will.

Support

14. How do we customize our Communitē graphics (our logos, etc)?
    Well, there are two parts (or maybe three) to that answer.  1) there is a large “title bar” at the top of each page, along with room for two additional graphics.  While you are free to create and update those graphics, when you start your Communitē service, we provide the initial graphics to you at no cost.  Our goal is for you to have a site that you (and your membership) are proud of, and we want to do all that we can to start you off in the right direction.  Then, if you desire additional graphics for various seasons or due to a name change (for example) you can create them on your own or have us create them at a modest fee;  2)  Soon, if not immediately, we’ll also make a variety of color schemes available so you can pick the one that best meets your needs and tastes, and 3) eventually, you’ll be able to choose from multiple, and more sophisticated, layouts.  Each layout will have a variety of color schemes available, so it’s likely that no two Communitē sites would look quite the same.
15. What kind of training will be available? 
    We actually have experience in writing “Internet user manuals” for those who’ve never been on the Internet before.  While Communitē isn’t at all complex, we know that a good step-by-step guide can help calm your nerves, so you don’t feel like you’re going to break something (don’t worry, you won’t!).  We’ve re also considered regional workshops, but frankly, we don’t believe they’ll be necessary for a organization to successfully use Communitē.
16. What are support hours? 
    While our primary method of support is email, and you may receive an email response at any time day or night, our “regular” hours are 9:00 a.m. to 5:00 p.m Central time, Monday through Friday.  We’ll also take your support phone calls or chat with you on the MSN service, so you can contact us in the manner that suits you best.
17. Anything else I should know about your support? 
    User-to-user support is a great tool, and we’re going to make it available in 2007.  We’ll link a user support forum from our website, and we’ll email all users as soon as it’s live.